Frequently Asked Questions

We accept online orders using Paypal, credit card and After Pay. 

To pay via bank transfer, please give us a call on 1800 531 774 or send us an email to contact@bigbuttons.com.au with the details of your order. We'll process it and will send you the invoice for payment. We'll ship your order once the payment is received and applied to the order. 

Please use the invoice number as the payment reference number and send the payment to our bank account information below:

BSB: 033072

ACC: 507645

 

 

Yes, this is eligible for funding through NDIS. If you require a tax invoice before paying for your order, please email us at contact@bigbuttons.com.au to request a tax invoice. You can also fill out the form on our NDIS page and we'll get back to you as soon as we can. Alternatively, you will automatically receive a tax invoice when placing an order and making payment via our online store. 

Yes, this is eligible for funding through Home Care Packages/My Aged Care. If you require a tax invoice before paying for your order, please email us on contact@bigbuttons.com.au to request a tax invoice. Alternatively, you will automatically receive a tax invoice when placing an order and making payment via our online store. 

Yes, we do. You can find our clock from any of these stores across Australia here: Clock Stockist

While, our Senior Mobile Phones are available in a range of mobility and medical equipment stores here: Mobile Phone Stockist.

Yes, you can see our products and pick it up (based on availability) from our stockists.

You can find our clock from any of these stores across Australia here: Clock Stockist

While, our Senior Mobile Phones are available in a range of mobility and medical equipment stores here: Mobile Phone Stockist.

You will receive an email notification once your order has been dispatched. 

Orders received by 11am Monday to Friday are dispatched the same day, from our warehouse in Melbourne, VIC. Otherwise, they will be dispatched the next business day. 

We offer free standard shipping that may take 1-10 business days depending on your location. 

We can do express shipping as well for only $5, you will get your order the next business day if you are within the Express Post Network. 

Please check for your postcode here: Express Post Network.

We're shipping from Campbellfield, Victoria in Melbourne, Australia. 

All stock is located in Melbourne, Australia and we provide same day dispatch if ordered by 11am. Therefore, you could receive your order as early as tomorrow morning. However, depending on your location it could take up to 10 business days. Kindly check whether your post code is included in (Express Post Network). 

You can reach out to us via email on contact@bigbuttons.com.au or call 1800 531 774 to find out more. 

Yes, we do have a 60 day money back guarantee. Feel free to ask any questions you may have to ensure our product meets your needs. If in case that you find the product unsuitable, you can return it for a refund. 

We provide a 2 year warranty period, so if there are any faults with your product then please get in touch with us to contact@bigbuttons.com.au and we will look after you.

Returns are allowed for any purchases within 60 days of your order. If you change your mind for a full refund, please contact our customer service team on contact@bigbuttons.com.au to request to return your order. 

Yes, you can find our clock from any of these stores across Australia here: Clock Stockist

Unfortunately, we don't offer a pick up option from our warehouse.

All stock is located in Melbourne, Australia and we provide same day dispatch if ordered by 11am. Therefore, you could receive your order as early as tomorrow morning. However, depending on your location it could take up to 10 business days. 

Kindly check whether your post code is included in (Express Post Network). 

All our products are shipped from our warehouse in Campbellfield VIC.

Yes, you can use the code PHONE10 in the checkout page to get 10% discount. 

Whilst PayPal is our preferred method of payment, because of its protection and instant funds transfers, we understand that not everyone has a PayPal account. As such, we can accept credit cards, bank transfers and Afterpay.

You can see and download the manual here: Clock Manual

No, it does not run on batteries. It is power plugged in. It has a small battery that serves as a back-up during quick power interruption.

Yes, this is wall-mountable. It comes with a stand as well. 

The clock has 13 languages to select from including Dutch, English, French, German, Greek, Indian, Italian, Polish, Portuguese, Russian, Spanish, Swedish and Vietnamese. 

Please see the complete list of 40 alarms below:

1. Good morning, it’s time to wake up

2.  Take a shower

3. Brush your teeth

4. Get dressed

5. Check your diary

6. Do you need to use the toilet?

7. Your carer is visiting today

8. Eat breakfast

9. Eat lunch

10. Eat a snack

11. Eat dinner

12. Drink coffee

13. Drink tea

14. Drink water

15. Feed your pet

16. Walk your pet

17. Clean up

18. Check the doors are locked

19. You have an appointment

20. Watch television 

21. Take morning medication

22. Take afternoon medication

23. Take evening medication

24. Take your medication

25. Take your blood sugar test

26. Charge your phone

27.Good night, it's time for bed

28. Family are visiting today

29. Put bins out

30. Bring bins in

31. Your daughters birthday

32. Your sons birthday

33. Your Partners Birthday

34. Your Birthday

35. Your Grandkids Birthday

36.Your Anniversary

37. Merry Christmas

38. Happy Mothers Day

39. Happy Fathers Day

40. Happy New Year

The clock itself measures 25.4 cm x 16.51 cm. 

The alarm volume is adjustable. It is 118dB in its maximum setting.

No, it does not require Wi-Fi. It is controlled using the buttons at the back of the clock or the remote control it comes with.

 

No, the clock can only be set-up and adjusted in person, however, we are continuously innovating and hopefully will be able to add that feature in the near future. 

The clock and reminders can only be set-up and adjusted in person, however, we are continuously innovating and hopefully we'll be able to add that feature in the near future.

Unfortunately, the alarm sounds cannot be changed. 

Yes, it does have daylight savings option. To set it up, Press MENU > Select Daylight Saving Time > Press left/right arrow to toggle between countries you are in > Press OK to save > Press MENU to exit.  

Its power cord measures about 145 cm. 

You can add up to 32 alarms from the 40 different pre-set reminders. Follow these steps to setup an alarm:

1. Select Alarm:

Press MENU > Press arrow down to navigate to Alarms then press OK > If this is your first alarm, press OK to select Alarm 1. If this is not your first alarm, use the arrow down button to navigate to the next alarm e.g. Alarm 2 > Press OK

2. Set Time:

Press OK on Set Time to edit > The hour of the day will be underlined > Use up and down buttons to change the hour of the day > Use the left and right to move to the minutes > Use up and down buttons to change the minutes > Press OK

3. Set Date:

Press arrow down button to navigate to Set Date > Press OK > The day will be underlined > Use up and down buttons to change the day > Use the left and right buttons to move to the month > Use up and down buttons to change the month > Use the left and right buttons to move to the year > Use up and down buttons to change the year > Press OK

4. Set Repeat:

Press arrow down button to navigate to Set Repeat > Use the left and right to move to the days of the week you want the alarm to repeat on > Press OK and the day will be highlighted red to indicate it will repeat on that day > Repeat for additional days of the week

5. Set Alarm Message

Press arrow down button to navigate to Alarm Message > Use the arrow up and down to select what the alarm message is > Press OK 

6. Set Alarm Duration: 

Press arrow down button to move to Alarm Duration > Press left  or right button to select the duration you desire: 10 seconds, 30 seconds, 1 minute, 2 minutes or 5 minutes

7. Enable Alarm: 

Press arrow down button to move to Enable Alarm > Press OK to toggle between On and Off

8. Delete Alarm:

Press arrow down  button to move to Delete > Press OK

9. Exit:

Once completed press MENU to return to all alarms > Press MENU again to return to all settings > Press MENU again to return to clock

Unfortunately, you can not personalise the reminders. However, we made sure that all important reminders are added.

Here are the 40 preset daily reminders in the clock that you can select from.  

1. Good morning, it’s time to wake up

2.  Take a shower

3. Brush your teeth

4. Get dressed

5. Check your diary

6. Do you need to use the toilet?

7. Your carer is visiting today

8. Eat breakfast

9. Eat lunch

10. Eat a snack

11. Eat dinner

12. Drink coffee

13. Drink tea

14. Drink water

15. Feed your pet

16. Walk your pet

17. Clean up

18. Check the doors are locked

19. You have an appointment

20. Watch television 

21. Take morning medication

22. Take afternoon medication

23. Take evening medication

24. Take your medication

25. Take your blood sugar test

26. Charge your phone

27.Good night, it's time for bed

28. Family are visiting today

29. Put bins out

30. Bring bins in

31. Your daughters birthday

32. Your sons birthday

33. Your Partners Birthday

34. Your Birthday

35. Your Grandkids Birthday

36.Your Anniversary

37. Merry Christmas

38. Happy Mothers Day

39. Happy Fathers Day

40. Happy New Year

This is a great feature to have so hopefully we can add it in the near future. 

At the moment, the clock will alarm if there's a reminder, however, you will need to read it as it doesn't say the reminder out loud.

By default, the alarm will make a sound for 1 minute, press the OK or MENU buttons to turn it off. Alternatively, you can set it to your desired duration during setting up an alarm. Just follow the below steps: 

Press the arrow down button to move to Alarm Duration > Press left  or right button to select the duration you desire: 10 seconds, 30 seconds, 1 minute, 2 minutes or 5 minutes. 

Press MENU > Select Volume > Press arrow left or right to select your desired volume (10 being the highest setting and 1 being the lowest setting).  

Yes, the clock can be set to either 12 hours format showing AM or PM or 24 hours showing military time. To do this, plese follow below steps:

Using the button at the back of the clock: Press MENU > Select Time Mode > press the left or right arrow to switch to 12 Hour or 24 Hour > Press MENU to exit.  

Using the remote: Press EXIT/SETUP > Select Time Mode > press the left or right arrow to switch to 12 Hour or 24 Hour >  Press EXIT/SETUP.

Please press the arrow left/right button in the remote control to change between the different clock displays. You have three options like in the picture: digital in colour, digital in black and white and analog in black and white. View the different displays.

Yes, it can either display the time in Digital/numbers or Analog/clock display. 

Please press the arrow button in the remote control to change between the different clock displays. 

Press MENU > Select Show Period of Day then press OK > Press left/right arrow to switch on or off > Press OK to save > Press MENU to exit.   

Advance mode displays the period of the day e.g. before dawn 

Default Periods of the Day: 

0:00-5:59 Before Dawn 

 6:00-11:59 Morning 

12:00-17:59 Afternoon 

18:00-20:59 Evening 

21:00-23:59 Night

The height of the text for each section displayed on the screen is:

Time e.g. 8:00am - 5.08 cm

Day of the week e.g. Tuesday - 2.54 cm

Time of the day e.g Morning - 1.27 cm

Date e.g. 12 March 2024 - 1.5 cm     

The clock automatically dim it's brightness during night time. To set that up, press MENU > Select Automatic brightness > press OK to switch to AUTO > Press MENU to exit. 

Normal brightness starts from 7:00am to 6:59pm, screen dimmed to low brightness from 7:00pm to 6:59am. 

Press MENU > Select Screen Brightness > press OK to switch to one of the six modes (auto, level1 being the lowest setting level2, level3, level4, level5 being the highest setting) you prefer > Press MENU to exit. 

We have developed an extra low brightness level designed for the bedroom and also has automatic night time dimming.  

Press MENU > Select Set Time > Press OK > Press the arrow up or down to adjust > Press OK to save > Press MENU to exit.

To switch between or format displayed on the clock: 

Select Date Mode > Press arrow left/right to select the date mode > Press MENU to exit.

You can make unlimited standard national calls to fixed and mobile numbers, including unlimited standard SMS and MMS, voicemail retrieval, and calls to 1800 and 13/1300 numbers for this $29 Telstra Unlimited Calls and SMS plan. 

 

It will be on top of your plan, however, you can add Unlimited Calls to international numbers for only $19/month. The following countries are included:

- China- Hong Kong- Malaysia- Singapore- UK- Germany- India- NZ- South Korea- Vietnam- Greece- Ireland- Indonesia- Thailand- USA

 

Our mobile phones don't generally use the internet as there is no browser and/or apps on it. However, it does come with 5GB of data. Customers receive notifications at 50%, 80%, and 100% of their data usage.

If you exceed this then you’ll be charged for $11 per top up of 2GB and you’ll be notified once it has been enabled. You can top up for a maximum of 5 times within a billing cycle. Once that’s been exhausted, it will be restricted until the next billing cycle. This prevents any unexpected bill shock from occurring, by receiving notifications and limiting any excess charges. 

You need to enter the sim ICCID number, a 13 digit number located at the back on the sim, your name, physical address and payment information for direct debit purposes.

You also have to choose from either getting a new mobile number or porting an existing mobile number. Should you port your number, please enter the number you're porting across, current account number for postpaid service only, existing carrier and your date of birth. 

If you ordered a mobile phone plan, you will receive a welcome letter and SIM card with your order. Go to https://simplybig.com.au/pages/activation-request and complete the activation request form. This will take a few hours as we need to pass on the information to Telstra. We'll send you an email once the sim card has been activated. 

We will send you a blank sim card that you need to activate online here: https://simplybig.com.au/pages/activation-request. You have the option to select a new mobile number or port your existing number as you fill out the acivation form. 

Yes, you can! We'll send you a blank sim card that you need to activate.  Simply select porting your existing number across. You need to enter your mobile number, current account number for postpaid service only, existing carrier and your date of birth and we'll process it for you. 

There's an option for you to block international calls and international roaming during sim activation. In case you realize it late, please reach out to us via email on contact@simplybig.com.au and we’ll be happy to process that for you. 

It will directly debited from your nominated account. Upon doing sim activation, you will be prompted to key in your direct debit details. You will still receive your monthly bill but it will be directly debited from your account on the due date on your invoice. 

Yes, absolutely! Upon filling out the sim activation form, you can just nominate the account where you want the payment to be directly debited from.

We send out bills every month so you have a records of your usage was and how much will be charged. Rest assured that the amount will be directly debited on the due date showing on your bill. 

Yes, you can but you still need to set-up for direct debit. You can pay through BPAY before the due date using the biller code and reference account number on your invoice. That way, the amount will no longer be directly debited from your  account on the due date.  

You can cancel anytime. Just send us an email to cancel your service and we will cancel it within 1 business day. If you wish to keep the same number, it is recommended that you have already ported your phone number to another provider if still required as canceling your account will deactivate your mobile number. 

Yes, absolutely. You can keep the plan and take advantage of the unlimited calls and SMS even after you return the phone. Please keep in mind that you will regularly be billed for it should you keep the plan active. 

Yes, you can since our Senior Mobile Phones are available in a range of mobility and medical equipment stores here: Mobile Phone Stockist.

 

 

 

All orders come with $147 worth of free extras (limited time). 

- Charging dock- Emergency info stickers- Gift ribbon- Lanyard- Earphones- Phone case- Express shipping

Yes, we offer Afterpay. 

It's called Big Button Mobile Phone with SOS Button. Please see below features we developed on it with the help of accessibility experts for seniors. 

 Features: 

-10 days battery life 

-Big buttons

-Easy to read screen with extra large text and high contrast

-Loud and adjustable volume (115db)

-SOS button that alerts emergency contacts

-Speed dial

-Hearing aid compatible

-Lock and Unlock slide button at the side of the phone

-Unlocked to all networks

-Alarms to provide reminders (e.g. to take medication)

-12cm x 5.5cm in size and lightweight at 114g in weight

-Quick start guide

-Can use your own sim, Nano sim

-Torch

-Camera

-Memory Card Slot

Our mobile phone doesn't have the feature to connect to the internet, let alone download apps on it as we aim make it simple and optimize the operating system to extend the battery life. 

The phone has a lock/unlock feature on the right hand side of the phone.

The mobile phone is 12cm x 6cm in size and 114g in weight. 

The buttons are around 1cm x1.3cm and the screen size is 5.5cm x 5.5cm. The text font is not adjustable and is set to the default size of .5cm.

The text font is set to the default size of .5cm.  

Yes, our mobile phone can pair with hearing aids through bluetooth. It currently has V5.1 bluetooth version.

The phone comes in English, Arabic, French, Hindi, Indonesian, Melayu, Portuguese, Russian, Spanish, Thai, Vietnamese, Italian, Turkish, Deutsch, Greek, Hebrew, Czech, Polish, Swedish, Ukrainian, Dutch, Simplified/Traditional Chinese.

At the moment, it works with 4G only. 

Yes, the phone fits a nano (smallest) sim card and it's unlocked to all network so you can use any sim card of your choice. 

It can access 4G:FDD:B1/B3/B5/B7/B8/B20/B28A TDD:B40.

Yes, our mobile phone is open to all networks so you can use any network provider of your choice.

Yes, our phone is VoLTE capable. 

Yes, absolutely! This is open to all network so you can use this overseas. 

The phone has 64MB RAM/128MB ROM. 

Yes, absoultely! The phone has a memory card slot and support's TF card extension up to 64GB maximally.

When charging, the indicator on the dock will get red. When fully charged, it will turn green. If the phone is not placed  properly on the dock, the indicator will display green,  please reposition the phone until it is well placed. 

Yes, it does come with a cord charger as well as the dock.

The battery can last up to 10 days on standby. 

The phone comes with a removable 1700mAh li-ion battery. 

Below are the easy steps on how you can add a contact on the phone.

For a video demonstration: please click here: Adding contacts.

  1. Press contacts. You can add up to 1000 contacts. 
  2. Select Option then New. Choose to save the contact to the Phone or Sim. 
  3. You can choose the pictures of the contact. Navigate down to name and use the OK button to edit. Add the name then press OK. 
  4. Repeat for the phone number and save. 

Yes, you can. Using your old phone, save all the information on your memory card. As you use that same memory card on your new phone, you will have all the information on it accessible. 

To transfer your contacts, make sure to save or import them from your old phone to your sim card. Once you insert your sim card to your new phone, it will have your contact information readily available for you. 

If you need help transferring your contact from your IPhone to your sim card, here's a helpful article: IPhone to Sim.

For transferring contacts from your android phone to your sim card, you may refer here: Android to Sim

Yes, you can store around 1000 phone contacts in the phone. 

Yes, it does. During a call, there's an option to go hands-free.  

Yes, it will show the missed calls, dialed numbers, received calls, rejected calls and all call logs.   

It has around 11 caller ringtones and 2 message ringtones you can choose from.    

Please follow the below steps to check and adjust the call volume: 

  1. Press menu then select Settings.
  2. Select Profiles then select normal. 
  3. Press Options then select customize. 
  4. Select adjust volume then select call volume. 
  5. From there you can adjust the call volume to your preference using the arrow keys. 

Please follow the below steps to turn off the voice assistant: 

  1. Press Menu and go to Settings.
  2. Select Profiles and select normal. 
  3. Press Options and select customize. 
  4. Select other alert rings then select dial tone. 
  5. From there, you can turn it off.  

Yes, predictive text is automatically enabled. To turn off the predictive text function when typing a message, press the # button and select Abc.

This phone uses an old texting technique. Press Menu > Message > Write Message.

For example, to get the letter "C", you press the button "2" thrice. It has predictive text that you can turn off by pressing the # button and selecting "Abc" format instead. 

You can assign a contact number to a number from 2-9. Next time you call, you can long press that number where the contact is saved and it will dial out that contact. 

You can add a total of 8 numbers. 

 

 

 

From the home screen of the phone, long press any number 2-9 for about 10 seconds until it dials out. It is important to press the number where you added the phone numbers to when setting it up. 

Please follow the below steps to set-up the speed dial feature:

1.Press Menu then select Speed Dial then press ok. 

2.Select number you wish to save contact to, then press options. 

3. Press Edit then add the phone number then press ok to save. 

Please follow the below steps to set-up the speed dial feature: You can also refer to this demonstration video: Set-up speed-dial

1. Press Menu then select Speed Dial then press ok. 

2. Select number you wish to save contact to, then press options. 

3. Press Edit then add the phone number then press ok to save. 

Yes, it definitely is programmable. You can add around 5 contact information on it as your emergency contact. Just go to Settings >SOS Setting > Set SOS Numbers > Add the number one by one then press ok to save. Upon pressing the SOS button, the phone will auto dial the numbers one by one until someone picks up. 

You can add up to 5 numbers on it. Follow below steps to do that. 

  1. Press menu
  2. Select SOS Settings
  3. Select Set SOS Numbers then press Select
  4. Select No.1 for example then add the phone number and press OK. 

Yes, you can turn it off by going to SOS Settings, select SOS Turn On/Off and then press ok from the keypad to remove the check on it. Removing the check means turning it off. 

 

Yes, you can by going to SOS Settings, select SOS Message then press select. Modify the message and press ok.

  1. When you press SOS, it will send SMS to all the 5 personal at same time.
  2. About the phone call part, it will call the first phone number, if no answer from it ,then it will call to second number.   
  3. Upon calling the first number and it hangs up, then it will stop to call the second phone number. 

No, it doesn't. The phone has no GPS tracking feature on it.  

You can set that to either 3 seconds or 5 seconds. 

We have around 11 caller ringtones and 2 message ringtones you can choose from.    

 

Please follow the below steps to turn off the Dial tone. 

  1. Press Menu and go to Settings.
  2. Select Profiles and select normal. 
  3. Press Options and select customize. 
  4. Select other alert rings then select dial tone. 
  5. From there, you can turn it off.  

Yes, this option is available under Normal, Indoor and Outdoor profile settings.  

To set that up, follow the below steps please.

  1. Press Menu, select Setting then select Profiles.
  2. Choose/activate Normal, Indoor or Outdoor settings.
  3. Press options then Customise.
  4. Select ring type.
  5. Select Call Alert/Message Alert then select from the below options. 

a. Ringtone only

b. Vibrate only

c. Silent

d. Vibrate then ring

e. Ring and Vibrate

This can be set up via Settings. To do that, please follow the below steps: 

  1. Go to Menu, select Settings, then select Display.
  2. Use the arrow keys and select Backlight.
  3. You can choose from any options below. Use the arrow keys to select from the options then press ok to save the changes. 

a. Always on

b. 3o secs

c. 20 secs

d. 15 secs

e. 10 secs

f. 5 secs

 

The phone has a lock/unlock slide button on the right hand side.  

Yes, you can! Please follow the below steps to use your own photo as your wallpaper: 

  1. Press Menu then select Settings. 
  2. Select Display then select Wallpaper settings. 
  3. Select More Pictures then select the photo that you wish to use as a wallpaper then press OK to save. 

Yes, you can take and store photos on it. Just follow the below easy steps:

  1. Press Menu then select Multimedia.
  2.  Seelct Camera and press OK. Press capture then save your photos. 

Yes, you can send and receive photos via text. The phone has single back camera, just press the arrow down on your keypad to access the camera to take pictures and even videos. 

Here's how you can view the photos you took: 

  1. Press Menu
  2. Select Application. 
  3. Select My Files.
  4. Select Photos and they should be all there. 

Steps to extend the ring time varies on what provider you are currently using. Please check the step by step process here: Extend the ringing time.

The torch has 2 switchesbelow: 

  1. The slide button at the left hand side of the phone
  2. The keypad 0.

To turn the torch off, you can either slide the left hand seide button down or press the "0" from your keypad for about 10 seconds until the torch comes off.

The blue light is an indicator that the memory could be full or there are unread messages or missed calls. Kindly make sure all messages and missed calls are seen. Otherwise, you may need to delete some messages or call logs to clear the phone’s memory.

Please follow the below helpful steps to resolve this. 

1.Check if the phone is charged. When charging using the dock, the indicator on the dock will display red. When fully charged, it will turn green. If the phone is not placed  properly on the dock, the indicator will display green,  please reposition the phone until it is well placed and displaying red. 

If the phone won’t charge using the dock, try charging it directly from the cable charger. 

2. If it is charged up, please press the hang up button (red button on the keypad) long and hard for about 10 seconds till the phone turns on.

Please follow the below easy and helpful troubleshooting steps:

1. We suggest cleaning the battery terminals from dust. 

2. Please make sure that the small battery sticker has been removed. 

3. When charging using the dock, the indicator on the dock will display red. When fully charged, it will turn green. If the phone is not placed  properly on the dock, the indicator will display green,  please reposition the phone until it is well placed and displaying red. 

4. If the phone won’t charge using the dock, try charging it directly from the cable charger it comes with. 

5. If possible, try using another USB type B charger to determine whether it's a faulty phone or charger. 

This can be easily corrected through the text settings, to do just that, please follow the below instructions:  

1. Press Menu then select Message and press OK. 

2. Select Write Message, then press the arrow down to move the cursor to message field. Press the # button, select Abc then press OK. You can now type and send your message. 

Here are the things we can advise you to do and check to resolve this issue: 

  1. Please check that there's great network coverage in your area.
  2. Please check if the mobile number you're sending a message to is correct. You can also try sending a message to someone else and not just one mobile number.  
  3.  If you're using a prepaid sim, please make sure it has enough credit on it. 
  4. Try to restore the phone back to its factory settings. To do that, please follow the below steps:  

a. Press Menu then go to Settings.

b. Select Phone settings.

c. Select Restore factory Settings.

d. Input password as 0000 and press OK.  

Once done, please try to send a message again, if still is not working, please proceed to step 5. 

     5. Lastly, try to insert that same sim card to a working mobile phone. This is to determine whether it's a faulty sim or faulty phone.

If that same sim card works with another phone, that means the phone is faulty. Please reach out to us so we can help further. 

If the sim card still is not working with the other phone, could be a faulty sim card. It's best to contact your network provider so they can provide you a replacement sim card. You can ask them for a blank sim to keep your mobile number. 

Here are a few tips to resolve this.

  1.  Please make sure that the battery is fully charged. The light indicator at the top left of the phone turns red when charging and will turn green once it's fully charged.
  2. Now that the phone is fully charged, please press the red button on the keypad long and hard for 10 seconds to turn the phone on.

Please follow the below steps to restore your phone to factory settings: 

a. Press Menu, use the arrow keys and select Settings.

b. Select Phone settings, use the arrow keys and select Restore factory settings.

c. Enter the password 0000 and press OK. Then press ok again when prompted to "Restore factory settings?

The 4G Sim Desk phone looks like a landline phone but only needs a sim card, it can be a prepaid or under a plan from any network provider of your choice.

Here are the features:

-can send and receive texts

-can make and receive calls

-loud volume

-large fonts

-big buttons

-4G compatible

-open to all networks

-speed- dial

-contacts

-can connect to the internet and act as a hotpost

 

 

You can click this link, then click the 3 dots on the right side and download the user manual from there: 4G Sim Desk Phone.

It’s powered through electricity but it comes with a back up battery dedicated for short power interruption. 

Though it has a texting capability, this phone needs to be connected to the power source at all times. It comes with a removable battery that's handy during quick power interruptions only. 

It’s 4G compatible. 

Yes, our mobile phone is open to all networks so you can use your own sim card so long as it’s a micro sim card.

Yes you can use either a prepaid or postpaid sim. The phone is unlocked to work with any sim card or network provider. 

Yes, absolutely!

You can get this with the $29/month Telstra Unlimited Plan for only $199. The plan includes unlimited standard national calls to fixed and mobile numbers, including unlimited standard SMS and MMS, voicemail retrieval, and calls to 1800 and 13/1300 numbers. You will receive the phone, a sim card and a welcome letter. 

Alternatively, you can buy the phone outright for $249. 

It uses 4G Band FDD: B1, B3, B5, B7, B8, B20; 4G Band TDD: B38, B40, B41. 

Yes, you can use a memory card since it has a memory card slot. 

Just pick up the handset to answer the call and put it back down to end the call. 

Yes, it can send and receive texts like a mobile phone. 

Long press any number 2-9 for about 10 seconds until it dials out. It is important to press the number where you added the phone numbers to when setting it up. 

From the home screen, long press any number from 2-9 for about 10 seconds until the Speed Dial Setting comes up. Press Options then Edit and put in the phone number you wish to assign on it. 

To send a text message, please follow the below steps: 

1. Press Main Menu. 

2. Select Message and press ok. 

3. Select Write Message. 

4. Put in the number you wish to send text to. 

5. Press arrow down to put in your message. 

6. Press # and select Abc format then press ok. 

7. Enter your message then press Options and send. 

You can click this link, then click the 3 dots on the right side and download the manual from there: Corded Phone Manual

It offers the below features:

- Hands-free Speakerphone with Volume Control. 

- Easy to read Big Buttons. 

- Handset volume high/norm selector. 

- 10-two touch speed Dialing Memories. 

- Ringer HI/LO Switch. 

- Flash Function. 

- Last Number Redial. 

- Desktop/Wall Mounting.

 

Yes, it need a landline connection ready. You can use the best network provider in your area. 

Yes, it does, plus you can adjust the speaker volume. 

Please follow the below steps to install the phone: 

  1. Connect the coiled cord to handset and the telephone base.
  2. Connect the telephone wire to the telephone set and wall jack. 

Yes, it does, follow the simple steps below to dial from speed dial option: 

  1. Pick up handset (or press SP-PHONE button)
  2.  Press AUTO and select correct memory location button (0-9) on the keypad location number. The telephone will automatically dial out the number.

Yes, you can store contact numbers to number 0-9, jsut follow the below steps: 

  1. With the handset off the hook, press STORE button and then enter the number you want to store.
  2. Press AUTO button and then press (0-9) button for number location. 
  3. When you have finished these steps this number will have been stored. 

Yes, it does. 

Pick up the handset or press the “SP-PHONE” button, then press “REDIAL” button when you hear the dialing tone.

 

Yes, LED will flash when a call comes in. 

Yes, the ringer and speaker volume are adjustable from Hi and Lo. 

Please note that this telephone works by sending radio signals between the base unit and the handset. These signals may interfere with some hearing aids, causing a humming noise

No, it is recommended that this product is not used near intensive care medical equipments or by persons with pacemakers. 

  1. When talking on the phone, press HOLD button once. Thecaller will hear the music from your phone set, and your phone set is in a holding state. 
  2. To continue the phone call, just pick up the handset or press SP-PHONE button once again.

Voice over Internet Protocol (VoIP), this phone allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. We only provide the phone and you just need to speak with your internet provide to set up a VOIP plan with them. 

You can click this link, then click the 3 dots on the right side and download the manual from there:  VOIP Manual.

No, it just needs to be connected to the internet. With VoIP, users plug their phone connection into their modem, bypassing a direct copper home phone line.

Firstly, you would have to contact your internet network provider and arrange a plan with them. 

Yes we have our VoIP phone which uses the internet/WiFi rather than a cellular SIM card - VOIP

It requires a VoIP/SIP service along with your WiFi connection as well. You can get one from providers such as this: Residential Voice

Here are the instructions so you can understand what is involved to connect the phone to the VoIP/SIP service.

  1. Arrange a SIP extension number (i.e. IMS number) from an ITSP.
  2. The IP phone (FIP12WP) needs to be connected to the Internet, via Ethernet cable or WiFi.
  3. Log into the phone IP address on the website, fill in the SIP extension number to do the registeration, so that the IP phone can be successfully registered to the ITSP. This done by pressing the OK Key on the phone to check the phone's lP address. Type in the phone's IP address in the address bar of a web browser enabled by a computer or mobile phone and then press the "enter" key to open the web page. Enter the login username and password to log in (the default username and password are 'admin').
  4.  After the IP phone is successfully registered, users can make a call via IMS (such as calling a mobile phone#).