FAQ

Do you have a question? Please check our below database of frequently asked questions and answers. If you can not find an answer to your question here then please trying sending us a message .

Q: How long will it take to receive my order?

A: All stock is located in Melbourne, Australia and we provide same day dispatch if ordered by 11am. Therefore, you could receive your order as early as tomorrow morning. However, depending on your location it could take up to 6 business days. You can also upgrade for a small extra charge to Express Post (please check whether you are in the Express Post Network).

Q: What if I change my mind?

A: If you change your mind please send us a message and we will be more than happy for you to return your purchase for a full refund.

Q: Do you provide any guarantees?

A: We certainly do, if the product does not work for any reason then we will provide you with a full refund because we are committed to ensuring our customers are completely satisfied. That is our 100% Satisfaction Guarentee.

Q: Can I pickup my order from your warehouse?

A: Unfortunately, as an online store we do not provide a pickup facility as this allows us to keep overheads low and as a result keep our prices low.

Q: Are there any discounts for bulk orders?

A: We supply our products to a range of businesses, including resorts and hospitals, to whom receive our special bulk prices. Please send us a message to discuss your needs.

Q: Do you provide a warranty?

A: We provide a 2 year warranty period, so if there are any faults with your product then please get in touch with us and we will look after you.