Help Centre

Reminder Clock

Specifications

Is it battery operated?

No, it does not run on batteries. It is power plugged in. It has a small battery that serves as a back-up during quick power interruption.

Is this wall-mount?

Yes, this is wall-mountable. It comes with a stand as well.

Where can I see the complete list of the alarms?

Please see the complete list of 40 alarms below:

1. Good morning, it’s time to wake up

2. Take a shower

3. Brush your teeth

4. Get dressed

5. Check your diary

6. Do you need to use the toilet?

7. Your carer is visiting today

8. Eat breakfast

9. Eat lunch

10. Eat a snack

11. Eat dinner

12. Drink coffee

13. Drink tea

14. Drink water

15. Feed your pet

16. Walk your pet

17. Clean up

18. Check the doors are locked

19. You have an appointment

20. Watch television

21. Take morning medication

22. Take afternoon medication

23. Take evening medication

24. Take your medication

25. Take your blood sugar test

26. Charge your phone

27.Good night, it's time for bed

28. Family are visiting today

29. Put bins out

30. Bring bins in

31. Your daughters birthday

32. Your sons birthday

33. Your Partners Birthday

34. Your Birthday

35. Your Grandkids Birthday

36.Your Anniversary

37. Merry Christmas

38. Happy Mothers Day

39. Happy Fathers Day

40. Happy New Year

How loud is the XL Reminder Clock?

The alarm volume is adjustable. It is 118dB in its maximum setting.

Does the XL clock need Wi-Fi?

No, it does not require Wi-Fi. It is easy to set-up and can be controlled using the buttons at the back or the remote control it comes with.

Can you remotely set-up the clock via wi-fi or an app?

The clock and reminders can only be set-up and adjusted in person, however, we are continuously innovating and hopefully we'll be able to add that feature in the near future.

Can the clock be set-up or adjusted remotely through an app or WI-FI?

No, the clock can only be set-up and adjusted in person, however, we are continuously innovating and hopefully will be able to add that feature in the near future.

How long is the power cord?

Its power cord measures about 145 cm.

Does the clock display temperature?

Our clock does not display the temperature. However, that would be a helpful and fantastic feature so hopefully we can add it on our list of future enhancements for the clock.

Reminders

How do you set the reminders?

You can add up to 32 alarms from the 40 different pre-set reminders. Follow these steps to setup an alarm:

1. Select Alarm:

Press MENU > Press arrow down to navigate to Alarms then press OK > If this is your first alarm, press OK to select Alarm 1. If this is not your first alarm, use the arrow down button to navigate to the next alarm e.g. Alarm 2 > Press OK

2. Set Time:

Press OK on Set Time to edit > The hour of the day will be underlined > Use up and down buttons to change the hour of the day > Use the left and right to move to the minutes > Use up and down buttons to change the minutes > Press OK

3. Set Date:

Press arrow down button to navigate to Set Date > Press OK > The day will be underlined > Use up and down buttons to change the day > Use the left and right buttons to move to the month > Use up and down buttons to change the month > Use the left and right buttons to move to the year > Use up and down buttons to change the year > Press OK

4. Set Repeat:

Press arrow down button to navigate to Set Repeat > Use the left and right to move to the days of the week you want the alarm to repeat on > Press OK and the day will be highlighted red to indicate it will repeat on that day > Repeat for additional days of the week

5. Set Alarm Message

Press arrow down button to navigate to Alarm Message > Use the arrow up and down to select what the alarm message is > Press OK

6. Set Alarm Duration:

Press arrow down button to move to Alarm Duration > Press left or right button to select the duration you desire: 10 seconds, 30 seconds, 1 minute, 2 minutes or 5 minutes

7. Enable Alarm:

Press arrow down button to move to Enable Alarm > Press OK to toggle between On and Off

8. Delete Alarm:

Press arrow down button to move to Delete > Press OK

9. Exit:

Once completed press MENU to return to all alarms > Press MENU again to return to all settings > Press MENU again to return to clock

Can I personalise the reminders?

Unfortunately, you can not personalise the reminders. However, we made sure that all important reminders are added.

Here are the 40 preset daily reminders in the clock that you can select from.

1. Good morning, it’s time to wake up

2. Take a shower

3. Brush your teeth

4. Get dressed

5. Check your diary

6. Do you need to use the toilet?

7. Your carer is visiting today

8. Eat breakfast

9. Eat lunch

10. Eat a snack

11. Eat dinner

12. Drink coffee

13. Drink tea

14. Drink water

15. Feed your pet

16. Walk your pet

17. Clean up

18. Check the doors are locked

19. You have an appointment

20. Watch television

21. Take morning medication

22. Take afternoon medication

23. Take evening medication

24. Take your medication

25. Take your blood sugar test

26. Charge your phone

27.Good night, it's time for bed

28. Family are visiting today

29. Put bins out

30. Bring bins in

31. Your daughters birthday

32. Your sons birthday

33. Your Partners Birthday

34. Your Birthday

35. Your Grandkids Birthday

36.Your Anniversary

37. Merry Christmas

38. Happy Mothers Day

39. Happy Fathers Day

40. Happy New Year

What's the duration of the alarm?

By default, the alarm will make a sound for 1 minute, press the OK or MENU buttons to turn it off. Alternatively, you can set it to your desired duration during setting up an alarm. Just follow the below steps:

Press the arrow down button to move to Alarm Duration > Press left or right button to select the duration you desire: 10 seconds, 30 seconds, 1 minute, 2 minutes or 5 minutes.

Does it remind you by voice?

Yes, it does!

The clock has a "Spoken alarm" setting. If that is turned ON, the clock will read out the reminder.

How do I adjust the volume of the alarm?

Press MENU > Select Volume > Press arrow left or right to select your desired volume (10 being the highest setting and 1 being the lowest setting).

Display

How big are the display on the 10" clock?

The height of the text for each section displayed on the screen is:

Time e.g. 8:00am - 5.08 cm

Day of the week e.g. Tuesday - 2.54 cm

Time of the day e.g Morning - 1.27 cm

Date e.g. 12 March 2024 - 1.5 cm

What time is the clock set to dim it's brightness?

The clock automatically dim it's brightness during night time. To set that up, press MENU > Select Automatic brightness > press OK to switch to AUTO > Press MENU to exit.

Normal brightness starts from 7:00am to 6:59pm, screen dimmed to low brightness from 7:00pm to 6:59am.

How can I adjust the brightness?

Press MENU > Select Screen Brightness > press OK to switch to one of the six modes (auto, level1 being the lowest setting level2, level3, level4, level5 being the highest setting) you prefer > Press MENU to exit.

How bright at night is it to use in the bedroom?

We have developed an extra low brightness level designed for the bedroom and also has automatic night time dimming.

How do you set the time?

Press MENU > Select Set Time > Press OK > Press the arrow up or down to adjust > Press OK to save > Press MENU to exit.

How do you change the date mode or how the date is displayed on the clock?

To switch between or format displayed on the clock:

Select Date Mode > Press arrow left/right to select the date mode > Press MENU to exit.

Ordering

Do you have a physical store?

Yes, you can find our clock from any of these stores across Australia here: Clock Stockist.

Can I pick up a clock from your warehouse?

Unfortunately, we don't offer a pick up option from our warehouse.

All stock is located in Melbourne, Australia and we provide same day dispatch if ordered by 11am. Therefore, you could receive your order as early as tomorrow morning. However, depending on your location it could take up to 10 business days.

Kindly check whether your post code is included in (Express Post Network).

Where is this clock shipped from?

All our products are shipped from our warehouse in Campbellfield VIC.

Can I get a discount code?

Yes, you can use the code PHONE10 in the checkout page to get 10% discount.

What payment method do you use?

Whilst PayPal is our preferred method of payment, because of its protection and instant funds transfers, we understand that not everyone has a PayPal account. As such, we can accept credit cards, bank transfers and Afterpay.

Specifications

Where can I get the manual for the clock?

You can see and download the manual here: Clock Manual.

What languages does it include?

The clock has 13 languages to select from including Dutch, English, French, German, Greek, Indian, Italian, Polish, Portuguese, Russian, Spanish, Swedish and Vietnamese.

What's the size of the clock?

The clock itself measures 25.4 cm x 16.51 cm.

Does the XL clock need Wi-Fi?

No, it does not require Wi-Fi. It is controlled using the buttons at the back of the clock or the remote control it comes with.

Can I get any other alarm sounds on my clock?

Unfortunately, the alarm sounds cannot be changed.

Does it have daylight savings?

Yes, it does have daylight savings option. To set it up, Press MENU > Select Daylight Saving Time > Press left/right arrow to toggle between countries you are in > Press OK to save > Press MENU to exit.

How long is the plug?

It is 150 cm.

Display

Can the clock show AM or PM instead of military time?

Yes, the clock can be set to either 12 hours format showing AM or PM or 24 hours showing military time. To do this, plese follow below steps:

Using the button at the back of the clock: Press MENU > Select Time Mode > press the left or right arrow to switch to 12 Hour or 24 Hour > Press MENU to exit.

Using the remote: Press EXIT/SETUP > Select Time Mode > press the left or right arrow to switch to 12 Hour or 24 Hour > Press EXIT/SETUP.

How do I change the clock display?

Please press the arrow left/right button in the remote control to change between the different clock displays. You have three options like in the picture: digital in colour, digital in black and white and analog in black and white. View the different displays.

Does it display the time in numbers?

Yes, it can either display the time in Digital/numbers or Analog/clock display.

Please press the arrow button in the remote control to change between the different clock displays.

Does it tell you the period of day?

Press MENU > Select Show Period of Day then press OK > Press left/right arrow to switch on or off > Press OK to save > Press MENU to exit.

Advance mode displays the period of the day e.g. before dawn

Default Periods of the Day:

0:00-5:59 Before Dawn

6:00-11:59 Morning

12:00-17:59 Afternoon

18:00-20:59 Evening

21:00-23:59 Night

Mobile Phone

Specifications

Phone Size and Weight

The mobile phone is 12cm x 6cm in size and 114g in weight.

Battery and charging

Battery Life

The battery can last up to 10 days on standby.

Battery Specs

The phone comes with a removable 1700mAh li-ion battery.

Ordering

Can I buy the phone in a physical store?

Yes, you can since our Senior Mobile Phones are available in a range of mobility and medical equipment stores here: Mobile Phone Stockist.

What's included in the package?

All orders come with $147 worth of free extras (limited time).

- Charging dock- Emergency info stickers- Gift ribbon- Lanyard- Earphones- Phone case- Express shipping

Do you have a payment plan?

Yes, we offer Afterpay.

Specifications

What is it called and what are the features?

It's called Big Button Mobile Phone with SOS Button. Please see below features we developed on it with the help of accessibility experts for seniors.

Features:

-10 days battery life

-Big buttons

-Easy to read screen with extra large text and high contrast

-Loud and adjustable volume (115db)

-SOS button that alerts emergency contacts

-Speed dial

-Hearing aid compatible

-Lock and Unlock slide button at the side of the phone

-Unlocked to all networks

-Alarms to provide reminders (e.g. to take medication)

-12cm x 5.5cm in size and lightweight at 114g in weight

-Quick start guide

-Can use your own sim, Nano sim

-Torch

-Camera

-Memory Card Slot

Where can I get the manual for this Big Button mobile phone?

You can download the user manual from here: Mobile Phone Manual.

Can this phone do internet (online banking, emails, FB, Messenger, GPS, Whats app)?

Our mobile phone doesn't have the feature to connect to the internet, let alone download apps on it as we aim make it simple and optimize the operating system to extend the battery life.

How do we stop pocket calling/texting?

The phone has a lock/unlock feature on the right hand side of the phone.

What is the size of the buttons, screen and text?

The buttons are around 1cm x1.3cm and the screen size is 5.5cm x 5.5cm. The text font is not adjustable and is set to the default size of .5cm.

Is the font size adjustable?

The text font is set to the default size of .5cm.

Can we pair my hearing aids to this phone?

Yes, our mobile phone can pair with hearing aids through bluetooth. It currently has V5.1 bluetooth version.

Can the phone do other languages?

The phone comes in English, Arabic, French, Hindi, Indonesian, Melayu, Portuguese, Russian, Spanish, Thai, Vietnamese, Italian, Turkish, Deutsch, Greek, Hebrew, Czech, Polish, Swedish, Ukrainian, Dutch, Simplified/Traditional Chinese.

SIM Card, Network and Memory

Is it 4G compatible?

Yes, it's 4G voLTE capable hence it works even now that 4G is being phased out.

Can I use my own sim card?

Yes, the phone fits a nano (smallest) sim card and it's unlocked to all network so you can use any sim card of your choice.

Which 4G Frequency Bands can it access?

It can access 4G:FDD:B1/B3/B5/B7/B8/B20/B28A TDD:B40.

Can I use any network provider of my choice?

Yes, our mobile phone is open to all networks so you can use any network provider of your choice.

Is the phone VoLTE capable?

Yes, our phone is VoLTE capable.

Can you use this overseas?

Yes, absolutely! This is open to all network so you can use this overseas.

What's the storage capacity of the phone?

The phone has 64MB RAM/128MB ROM.

Can I use a memory card for my photos?

Yes, absoultely! The phone has a memory card slot and support's TF card extension up to 64GB maximally.

Battery and Charging

How do I know my phone is done charging?

When charging, the indicator on the dock will get red. When fully charged, it will turn green. If the phone is not placed properly on the dock, the indicator will display green, please reposition the phone until it is well placed.

Does it come with a cord charger that I can use during travel?

Yes, it does come with a cord charger as well as the dock.

Contacts

How do I add contacts on the phone?

Below are the easy steps on how you can add a contact on the phone.

For a video demonstration: please click here: Adding contacts.

Press contacts. You can add up to 1000 contacts.
Select Option then New. Choose to save the contact to the Phone or Sim.
You can choose the pictures of the contact. Navigate down to name and use the OK button to edit. Add the name then press OK.
Repeat for the phone number and save.

Can I transfer all my information from my old phone to this new phone?

Yes, you can. Using your old phone, save all the information on your memory card. As you use that same memory card on your new phone, you will have all the information on it accessible.

To transfer your contacts, make sure to save or import them from your old phone to your sim card. Once you insert your sim card to your new phone, it will have your contact information readily available for you.

If you need help transferring your contact from your IPhone to your sim card, here's a helpful article: IPhone to Sim.

For transferring contacts from your android phone to your sim card, you may refer here: Android to Sim.

Can I store contacts on the phone?

Yes, you can store around 1000 phone contacts in the phone.

Calls

Does the phone have speaker mode?

Yes, it does. During a call, there's an option to go hands-free.

Upon pressing the green button for calling, will it show the calls made before?

Yes, it will show the missed calls, dialed numbers, received calls, rejected calls and all call logs.

How many ringtones does it have?

It has around 11 caller ringtones and 2 message ringtones you can choose from.

How do I adjust the call volume?

Please follow the below steps to check and adjust the call volume:

Press menu then select Settings.
Select Profiles then select normal.
Press Options then select customize.
Select adjust volume then select call volume.
From there you can adjust the call volume to your preference using the arrow keys.

How do I turn off the voice assistant when dialing numbers?

Please follow the below steps to turn off the voice assistant:

Press Menu and go to Settings.
Select Profiles and select normal.
Press Options and select customize.
Select other alert rings then select dial tone.
From there, you can turn it off.

Messages

Does it have predictive text?

Yes, predictive text is automatically enabled. To turn off the predictive text function when typing a message, press the # button and select Abc.

How do you text on it?

This phone uses an old texting technique. Press Menu > Message > Write Message.

For example, to get the letter "C", you press the button "2" thrice. It has predictive text that you can turn off by pressing the # button and selecting "Abc" format instead.

How do I forward a message using this phone?

Please follow the below steps to forward a message:

Press Menu and select Message.
Select Inbox and select the message you wish to forward.
Press Options then select forward then put in the number or press Ok to search through contacts. Press Options then Send.

Speed - dial

How does speed dial feature works in this phone?

You can assign a contact number to a number from 2-9. Next time you call, you can long press that number where the contact is saved and it will dial out that contact.

How many numbers can be added to Speed Dial option?

You can add a total of 8 numbers.

How do you use it's speed dial feature?

From the home screen of the phone, long press any number 2-9 for about 10 seconds until it dials out. It is important to press the number where you added the phone numbers to when setting it up.

How do you set up the phone's Speed dial feature?

Please follow the below steps to set-up the speed dial feature:

1.Press Menu then select Speed Dial then press ok.

2.Select number you wish to save contact to, then press options.

3. Press Edit then add the phone number then press ok to save.

How do you set up the Speed dial feature on this phone?

Please follow the below steps to set-up the speed dial feature: You can also refer to this demonstration video: Set-up speed-dial.

1. Press Menu then select Speed Dial then press ok.

2. Select number you wish to save contact to, then press options.

3. Press Edit then add the phone number then press ok to save.

SOS Feature

Is the SOS button programmable? Can you program it to an Emergency contact or is it just set to 000 Emergency Services?

Yes, it definitely is programmable. You can add around 5 contact information on it as your emergency contact. Just go to Settings >SOS Setting > Set SOS Numbers > Add the number one by one then press ok to save. Upon pressing the SOS button, the phone will auto dial the numbers one by one until someone picks up.

How many numbers can you add on the SOS contact?

You can add up to 5 numbers on it. Follow below steps to do that.

Press menu
Select SOS Settings
Select Set SOS Numbers then press Select
Select No.1 for example then add the phone number and press OK.

Can you turn-off it's SOS feature?

Yes, you can turn it off by going to SOS Settings, select SOS Turn On/Off and then press ok from the keypad to remove the check on it. Removing the check means turning it off.

Can you personalize it's SOS message?

Yes, you can by going to SOS Settings, select SOS Message then press select. Modify the message and press ok.

What happens when the button is pressed?

When you press SOS, it will send SMS to all the 5 personal at same time.
About the phone call part, it will call the first phone number, if no answer from it ,then it will call to second number.
Upon calling the first number and it hangs up, then it will stop to call the second phone number.

Does it provide you the location of the person in emergency when SOS button is pressed?

No, it doesn't. The phone has no GPS tracking feature on it.

How long do you have to press the SOS button for this to work?

You can set that to either 3 seconds or 5 seconds.

Notifications, Ringtone and Vibrate

How many ringtones does the phone have?

We have around 11 caller ringtones and 2 message ringtones you can choose from.

How do I turn off the sound when dialing out numbers? ie press Number1 and voice says one?

Please follow the below steps to turn off the Dial tone.

Press Menu and go to Settings.
Select Profiles and select normal.
Press Options and select customize.
Select other alert rings then select dial tone.
From there, you can turn it off.

Is there a vibrate setting on this phone?

Yes, this option is available under Normal, Indoor and Outdoor profile settings.

To set that up, follow the below steps please.

Press Menu, select Setting then select Profiles.
Choose/activate Normal, Indoor or Outdoor settings.
Press options then Customise.
Select ring type.
Select Call Alert/Message Alert then select from the below options.

a. Ringtone only

b. Vibrate only

c. Silent

d. Vibrate then ring

e. Ring and Vibrate

Display

Does the screen stays on all the time?

This can be set up via Settings. To do that, please follow the below steps:

Go to Menu, select Settings, then select Display.
Use the arrow keys and select Backlight.
You can choose from any options below. Use the arrow keys to select from the options then press ok to save the changes.

a. Always on

b. 3o secs

c. 20 secs

d. 15 secs

e. 10 secs

f. 5 secs

Does the screen lock when not in use?

The phone has a lock/unlock slide button on the right hand side.

Can I use my own photos as my wallpaper?

Yes, you can! Please follow the below steps to use your own photo as your wallpaper:

Press Menu then select Settings.
Select Display then select Wallpaper settings.
Select More Pictures then select the photo that you wish to use as a wallpaper then press OK to save.

Camera

How do I access the camera?

Yes, you can take and store photos on it. Just follow the below easy steps:

Press Menu then select Multimedia.
Seelct Camera and press OK. Press capture then save your photos.

Can you send and receive photos?

Yes, you can send and receive photos via text. The phone has single back camera, just press the arrow down on your keypad to access the camera to take pictures and even videos.

Can you take and store videos on it?

[Can you take and store videos on it?]()

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Where do you see photos you've taken?

Here's how you can view the photos you took:

Press Menu
Select Application.
Select My Files.
Select Photos and they should be all there.

Basic Troubleshooting Steps

The torch won't come off, even if I turn it off from the side switch. What do I do?

The torch has 2 switchesbelow:

The slide button at the left hand side of the phone
The keypad 0.

To turn the torch off, you can either slide the left hand seide button down or press the "0" from your keypad for about 10 seconds until the torch comes off.

How do I remove the blue light at the top of my mobile phone?

The blue light is an indicator that the memory could be full or there are unread messages or missed calls. Kindly make sure all messages and missed calls are seen. Otherwise, you may need to delete some messages or call logs to clear the phone’s memory.

The phone won't turn on.

Please follow the below helpful steps to resolve this.

1.Check if the phone is charged. When charging using the dock, the indicator on the dock will display red. When fully charged, it will turn green. If the phone is not placed properly on the dock, the indicator will display green, please reposition the phone until it is well placed and displaying red.

If the phone won’t charge using the dock, try charging it directly from the cable charger.

2. If it is charged up, please press the hang up button (red button on the keypad) long and hard for about 10 seconds till the phone turns on.

The phone is not charging.

Please follow the below easy and helpful troubleshooting steps:

1. We suggest cleaning the battery terminals from dust.

2. Please make sure that the small battery sticker has been removed.

3. When charging using the dock, the indicator on the dock will display red. When fully charged, it will turn green. If the phone is not placed properly on the dock, the indicator will display green, please reposition the phone until it is well placed and displaying red.

4. If the phone won’t charge using the dock, try charging it directly from the cable charger it comes with.

5. If possible, try using another USB type B charger to determine whether it's a faulty phone or charger.

It is no longer possible to write SMSs or messages. The phone will only do numbers.

This can be easily corrected through the text settings, to do just that, please follow the below instructions:

1. Press Menu then select Message and press OK.

2. Select Write Message, then press the arrow down to move the cursor to message field. Press the # button, select Abc then press OK. You can now type and send your message.

The phone suddenly won't send an SMS, it keeps saying sending failed.

Here are the things we can advise you to do and check to resolve this issue:

Please check that there's great network coverage in your area.
Please check if the mobile number you're sending a message to is correct. You can also try sending a message to someone else and not just one mobile number.
If you're using a prepaid sim, please make sure it has enough credit on it.
Try to restore the phone back to its factory settings. To do that, please follow the below steps:

a. Press Menu then go to Settings.

b. Select Phone settings.

c. Select Restore factory Settings.

d. Input password as 0000 and press OK.

Once done, please try to send a message again, if still is not working, please proceed to step 5.

5. Lastly, try to insert that same sim card to a working mobile phone. This is to determine whether it's a faulty sim or faulty phone.

If that same sim card works with another phone, that means the phone is faulty. Please reach out to us so we can help further.

If the sim card still is not working with the other phone, could be a faulty sim card. It's best to contact your network provider so they can provide you a replacement sim card. You can ask them for a blank sim to keep your mobile number.

The phone is fully charged but won't work.

Here are a few tips to resolve this.

Please make sure that the battery is fully charged. The light indicator at the top left of the phone turns red when charging and will turn green once it's fully charged.
Now that the phone is fully charged, please press the red button on the keypad long and hard for 10 seconds to turn the phone on.

How do I reset the phone back to factory settings?

Please follow the below steps to restore your phone to factory settings:

a. Press Menu, use the arrow keys and select Settings.

b. Select Phone settings, use the arrow keys and select Restore factory settings.

c. Enter the password 0000 and press OK. Then press ok again when prompted to "Restore factory settings?

How do I set the time?

To set the time, please follow these steps:

Press the Menu button.
Use the arrow keys to select Settings.
Choose Phone Settings, then select Time and Date.
On the next screen, you'll be able to adjust the time, date, and choose your preferred time format (12-hour or 24-hour).

The phone wont send messages. Keep getting sending failed error.

Here are the tips to determine what's causing the problem.

Make sure the phone shows a great network signal.
Restore your phone to factory settings by:

a. Press Menu and go to Settings.b. Select Phone settings.c. Choose Restore factory Settings.d. Enter the password 0000 and press OK.

After doing this, try sending a message again. If it still doesn’t work, check if the problem is with the SIM or the phone:

4. Test the phone with another working SIM card.

a. If the phone works with another SIM card, you may need to replace your SIM card. Contact your network provider for a replacement SIM card, and ask for a blank SIM to keep your number.

b. If the phone still does not work with another SIM card, it could be faulty. Please contact us so we can take it from there.

Desk Phone

Speed dial

Call through Speed-Dial

Long press any number 2-9 for about 10 seconds until it dials out. It is important to press the number where you added the phone numbers to when setting it up.

Specifications

What is 4G Sim Desk phone and it's features?

The 4G Sim Desk phone looks like a landline phone but only needs a sim card, it can be a prepaid or under a plan from any network provider of your choice.

Here are the features:

-can send and receive texts

-can make and receive calls

-loud volume

-large fonts

-big buttons

-4G compatible

-open to all networks

-speed- dial

-contacts

-can connect to the internet and act as a hotpost

Can I have a copy of the user manual?

You can click this link, then click the 3 dots on the right side and download the user manual from there: 4G Sim Desk Phone.

Is it powered by electricity?

It’s powered through electricity but it comes with a back up battery dedicated for short power interruption.

Can you bring it around like a mobile phone?

Though it has a texting capability, this phone needs to be connected to the power source at all times. It comes with a removable battery that's handy during quick power interruptions only.

Where do you insert the SIM card?

There are three slots at the back of the phone.

On the right side, a slot for the memory card next to the battery port. While there are two slots for the SIM card on the left side, and you can use either of the two. Just slide the SIM card inside the slot with the chip facing down and the notch at the top right.

SIM, Network and Memory

Is it 4G or 5G?

It’s 4G voLTE compatible so it definitely works even after that 3G is phased out.

Does it have to be Telstra or can I use my own sim card?

Yes, our mobile phone is open to all networks so you can use your own sim card. It fits a standard size SIM card.

Can you use a prepaid sim in this phone?

Yes you can use either a prepaid or postpaid sim. The phone is unlocked to work with any sim card or network provider.

Can I buy this with the Telstra plan included?

Yes, absolutely!

You can get this with the $29/month Telstra Unlimited Plan for only $299. The plan includes unlimited standard national calls to fixed and mobile numbers, including unlimited standard SMS and MMS, voicemail retrieval, and calls to 1800 and 13/1300 numbers. You will receive the phone, a sim card and a welcome letter.

Alternatively, you can buy the phone outright for $349.

What 4G frequency band it uses?

It uses 4G Band FDD: B1, B3, B5, B7, B8, B20; 4G Band TDD: B38, B40, B41.

Can you use it with a memory card?

Yes, you can use a memory card since it has a memory card slot.

What size of SIM card does it fit?

It fits a Standard size sim card.

Features

How do you make and receive a call?

Just pick up the handset to answer the call and put it back down to end the call.

Can you do texting on this phone?

Yes, it can send and receive texts like a mobile phone.

Does it link to the internet?

Yes, it connects to the internet and act as a hot spot.

How do you set up it's speed dial feature?

From the home screen, long press any number from 2-9 for about 10 seconds until the Speed Dial Setting comes up. Press Options then Edit and put in the phone number you wish to assign on it.

How do you send a text message from it?

To send a text message, please follow the below steps:

1. Press Main Menu.

2. Select Message and press ok.

3. Select Write Message.

4. Put in the number you wish to send text to.

5. Press arrow down to put in your message.

6. Press # and select Abc format then press ok.

7. Enter your message then press Options and send.

Phone Plan

Inclusion

How much data is included and what happens if I exceed it?

Our mobile phones don't generally use the internet as there is no browser and/or apps on it. However, it does come with 5GB of data. Customers receive notifications at 50%, 80%, and 100% of their data usage.

If you exceed this then you’ll be charged for $11 per top up of 2GB and you’ll be notified once it has been enabled. You can top up for a maximum of 5 times within a billing cycle. Once that’s been exhausted, it will be restricted until the next billing cycle. This prevents any unexpected bill shock from occurring, by receiving notifications and limiting any excess charges.

Activation

What information do I need to activate my sim card?

You need to enter the sim ICCID number, a 13 digit number located at the back on the sim, your name, physical address and payment information for direct debit purposes.

You also have to choose from either getting a new mobile number or porting an existing mobile number. Should you port your number, please enter the number you're porting across, current account number for postpaid service only, existing carrier and your date of birth.

Can I port my existing mobile number?

Yes, you can! We'll send you a blank sim card that you need to activate. Simply select porting your existing number across. You need to enter your mobile number, current account number for postpaid service only, existing carrier and your date of birth and we'll process it for you

I have an existing Telstra account. Can I link this Telstra plan to that?

Unfortunately no, whilst our mobile phone plans operate on the Telstra Wholesale Network, the billing is managed by Simply Big and not Telstra.

Payment

How do I pay for the plan?

It will directly debited from your nominated account. Upon doing sim activation, you will be prompted to key in your direct debit details. You will still receive your monthly bill but it will be directly debited from your account on the due date on your invoice.

Can I pay my bill via BPAY?

Yes, you can but you still need to set-up for direct debit. You can pay through BPAY before the due date using the biller code and reference account number on your invoice. That way, the amount will no longer be directly debited from your account on the due date.

How do I update my direct debit details?

Here's a secure form to update your direct debit details: https://simplybig.com.au/pages/update-direct-debit-details.

Cancellation

How do I cancel my mobile service?

You can cancel anytime. Just send us an email to cancel your service and we will cancel it within 1 business day. If you wish to keep the same number, it is recommended that you have already ported your phone number to another provider if still required as canceling your account will deactivate your mobile number.

If I decide to return the mobile phone, can I keep the phone plan and SIM?

Yes, absolutely. You can keep the plan and take advantage of the unlimited calls and SMS even after you return the phone. Please keep in mind that you will regularly be billed for it should you keep the plan active.

Inclusion

What’s included in the plan?

You can make unlimited standard national calls to fixed and mobile numbers, including unlimited standard SMS and MMS, voicemail retrieval, and calls to 1800 and 13/1300 numbers for this $29 Telstra Unlimited Calls and SMS plan.

Does it include international calls?

It will be on top of your plan, however, you can add Unlimited Calls to international numbers for only $19/month. The following countries are included:

- China- Hong Kong- Malaysia- Singapore- UK- Germany- India- NZ- South Korea- Vietnam- Greece- Ireland- Indonesia- Thailand- USA

Activation

How do I activate my SIM card?

If you ordered a mobile phone plan, you will receive a welcome letter and SIM card with your order. Go to https://simplybig.com.au/pages/activation-request and complete the activation request form. This will take a few hours as we need to pass on the information to Telstra. We'll send you an email once the sim card has been activated.

Will I receive a new mobile number?

We will send you a blank sim card that you need to activate online here: https://simplybig.com.au/pages/activation-request. You have the option to select a new mobile number or port your existing number as you fill out the acivation form.

How do I block international calls?

There's an option for you to block international calls and international roaming during sim activation. In case you realize it late, please reach out to us via email on contact@simplybig.com.au and we’ll be happy to process that for you.

Payment

Can I use another card from the one I used on the order for my direct debit?

Yes, absolutely! Upon filling out the sim activation form, you can just nominate the account where you want the payment to be directly debited from.

Why did I get a bill if I'm enrolled for direct debit?

We send out bills every month so you have a records of your usage was and how much will be charged. Rest assured that the amount will be directly debited on the due date showing on your bill.

Mobile Safety Pendant

Fall detection

The pendant detects falls automatically and alerts your emergency contacts without the wearer pressing anything. The sensitivity can be adjusted.

Who receives the alert

Alerts go straight to the emergency contacts you have saved, not to a monitoring centre. That means there is no monitoring fee to pay.

Number of emergency contacts

You can save up to 10 emergency contacts. When the SOS button is pressed or a fall is detected, the pendant alerts those contacts.

Making and receiving ordinary calls

The pendant works like a mobile phone, so it can make and receive ordinary calls as well as send alerts. The user can call the preset contact by pressing the phone button. Incoming calls can be set to answer automatically, so the wearer does not have to press anything. You can also set a list of approved numbers so only the people you choose can ring it.

Battery life and charging

The battery lasts 5 to 7 days on a charge. The pendant sits on the magnetic charging dock that comes in the box, so there is no cable to plug in. The pendant sounds an alarm when the battery is getting low.

Mobile network

The pendant runs on the Telstra 4G network.

Ongoing charges

The pendant has an ongoing charge of $29 a month for the service. The $29 covers unlimited calls and SMS plus 10GB of data on the Telstra network. You can cancel any time, and there is no lock-in contract.

Funding through a home care package

We recommend discussing with your package manager and we can assist them with any information they require.

Manual

Where can I find the manual?

Please download the manual here: Mobile Safety Pendant.

Hot Water Dispenser

Manual

Where can I find the manual?

Please download the manual here: Dispenser.

Specifications

Does it have a water filter?

No, it does not have a water filter.

What material is the tank made?

The water tank is made of plasti and it can be removed for cleaning.

What is the capacity?

The water tank has a capacity of 3 liters.

How does it save energy?

Unlike most kettles, it only heats the amount of water needed for your cup. As the water is dispensed the pipes instantly heat the water. This prevents energy waste from heating excess water.

How much is its capacity?

It has a 3-liter capacity.

Does it come in white?

No, it is only available in black.

Can you remove the water tank for cleaning?

Yes, the water tank is removable for easy cleaning.

How often should I clean it?

It’s recommended to replace the tank with fresh water after 48 hours and clean the tank regularly with dishwashing liquid.

Can you dispense any amount of water?

Water volume has to be selected as small (200ml), medium (300ml) or large (500ml) but you can press the dispense button again to stop it early.

Can it be pre-programmed?

Yes, it can be pre-programmed. It has the last setting you used saved for the next time you use it. So you just set it once and then you don't need to set it every time.

Is the temperature pre-set?

The temperature can be adjusted using presets, such as 85°C, which you can toggle through. Alternatively, you can hold the temperature button to adjust it in 1°C increments.

What is the size and dimension?

It measures 26 × 14.4 × 29.5 cm.

Payment

What payment method do you accept?

Is there a discount code that I can use?

Yes, you can use 10NEW for a $10 discount for our clocks and mobile phones.

NDIS & Home Care Packages

Is this eligible for funding through Home Care packages/My Aged Care?

Yes, this is eligible for funding through Home Care Packages/My Aged Care. If you require a tax invoice before paying for your order, please email us at contact@bigbuttons.com.au to request a tax invoice. Alternatively, you will automatically receive a tax invoice when placing an order and making payment via our online store.

Is this eligible for funding through NDIS?

Yes, this is eligible for funding through NDIS. If you require a tax invoice before paying for your order, please email us at contact@bigbuttons.com.au to request a tax invoice or fill out the form on our NDIS page and we'll get back to you as soon as we can. Alternatively, you will automatically receive a tax invoice when placing an order and making payment via our online store.

Delivery and Pick-up

In store & Pickups

Do you have a physical store where I can have a look at your products?

Yes, we do. You can find our clock from any of these stores across Australia here: Clock Stockist.

While, our Senior Mobile Phones are available in a range of mobility and medical equipment stores here: Mobile Phone Stockist.

Can I pickup my order from your warehouse?

Yes, you can see our products and pick it up (based on availability) from our stockists.

You can find our clock from any of these stores across Australia here: Clock Stockist.

While, our Senior Mobile Phones are available in a range of mobility and medical equipment stores here: Mobile Phone Stockist.

Shipping

Tracking my order

You will receive an email notification once your order has been dispatched.

How much is shipping?

Orders received by 11am Monday to Friday are dispatched the same day, from our warehouse in Melbourne, VIC. Otherwise, they will be dispatched the next business day.

We offer free standard shipping that may take 1-10 business days depending on your location.

We can do express shipping as well for only $5, you will get your order the next business day if you are within the Express Post Network.

Please check for your postcode here: Express Post Network.

Where do you ship from?

We're shipping from Campbellfield, Victoria in Melbourne, Australia.

How long will it take to receive my order?

Do you ship to other countries?

You can reach out to us via email on contact@bigbuttons.com.au or call 1800 531 774 to find out more.

Returns and Warranty

Do you have a money back guarantee?

Yes, we do have a 60 day money back guarantee. Feel free to ask any questions you may have to ensure our product meets your needs. If in case that you find the product unsuitable, you can return it for a refund.

Do you have a warranty?

We provide a 2 year warranty period, so if there are any faults with your product then please get in touch with us to contact@bigbuttons.com.au and we will look after you.

Return Policy

Returns are allowed for any purchases within 60 days of your order. If you change your mind for a full refund, please contact our customer service team on contact@bigbuttons.com.au to request to return your order.

Support

How to contact us

You can scroll down to the Still need help section to contact us.

Customer service hours

Our customer service team is available Monday to Friday, excluding public holidays.

Reply times

We aim to respond to all enquiries within 3 business hours and are currently achieving this for 86% of messages we receive. So if you send us a message at 10am Tuesday then you can usually expect a response by 1pm Tuesday, or if you send us a message at 3pm Thursday then you can usually expect a response by 10am Friday.

However, our responses on Monday can be slightly longer depending on how many enquiries we receive over the weekend.

Speaking to someone on the phone

We recommend sending us a message (using the form below in the Still need help? section) and we can arrange a call if necessary to resolve your enquiry. We respond to most messages within 2 business hours.

However, if you are unable to send us a message then you can give us a call on 1800 531 774.

Please note we are a small business, so we may be helping another customer or in the warehouse when you call. We apologise if that is the case, please leave a voicemail (including your order number if you have one) and we will call you back.

Postal address

For returns, please contact us first so we can provide you with an authorisation number and our warehouse address.

For any general mail you can post it to 413/585 Little Collins Street, Melbourne VIC 3000.